Our Services

Comprehensive Medication Oversight Services

Independent pharmacist-led services designed to support insurers and claims teams in making informed, defensible decisions about medication-related claims.

Pharmacy Reviews

Independent pharmacist opinions on medication appropriateness, risks, and alternatives for specific claims.

Reasons to refer

  • Uncertainty about whether medications are reasonable and necessary
  • Need for an independent opinion to support funding or decline decisions
  • Medicinal cannabis requested or approved without clear treatment goals
  • Escalating medication costs without clear benefit

Medication Management

Reduce medication-related risks and liability while supporting better patient outcomes and return-to-work rates.

Reasons to refer

  • Medications appear to be contributing to delayed recovery or incapacity
  • Polypharmacy causing sedation, cognitive impairment, fatigue, or falls
  • High-risk medications or combinations identified
  • Medication risk has been identified but no management plan is in place

Med-Info Retrieval & Risk Assessment

A stepped, pharmacist-led check of medication history and risks that only goes as far as the risk justifies.

How it works

  • SafeScript / RTPM check for high-risk medicines
  • Pharmacy dispense history retrieved where high-risk medicines are identified
  • Medication risks assessed by an IMM pharmacist
  • One clear report for the claim file
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Patient Counselling

Medication safety advice from an IMM pharmacist, documented for your file.

When to refer

  • Every claim at 4 weeks post injury
  • Following a hospital admission or discharge
  • When a medication is changed or added
  • When someone has been on medication for longer than 3 months
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12 weeks · 3 touchpoints

Medicinal Cannabis Management

Three pre-booked appointments to determine clinical benefit and treatment outcomes. Recommended when an insurer is considering or has approved a trial of medicinal cannabis.

Key program elements

  • Treatment efficacy and safety monitoring
  • Drug interaction and contraindication assessments
  • Treatment adherence and dosage optimisation
  • Prescriber communication and treatment coordination

Expert Witness Medico-Legal Pharmacy Report

Independent, court-ready opinion on medication-related issues within a claim or legal matter, prepared by an AHPRA-registered pharmacist acting as an independent expert.

Suitable for use in

  • Pre-litigation advice
  • Statements of evidence
  • Settlement negotiations
  • Court or tribunal proceedings

Med-Info Retrieval & Risk Assessment

On most claims, no one can say what medications a claimant is actually taking, at what strength or dose, or which doctors are prescribing them. Med-Info Retrieval & Risk Assessment closes that gap: a stepped, pharmacist-led check that only goes as far as the risk justifies.

How it works

  1. SafeScript / RTPM Check

    IMM pharmacists check Real Time Prescription Monitoring records across up to three states: monitored medicines, prescribers and dispensing activity.

    No SafeScript records or high-risk medications identified? The service stops here. You are only charged the referral processing fee, and IMM notifies you that no high-risk drugs were identified, ready for the claim file. No pharmacies are identified or contacted.

  2. Pharmacy Dispense History Retrieval

    Where high-risk medicines are identified, IMM identifies and contacts the dispensing pharmacies and retrieves the complete dispense records.

  3. Risk Assessment & Report

    A specialist pharmacist compiles one clear report for the claim file: the prescribing doctors, the dispensing pharmacies, every medication with strength, dosage and frequency, and the risks identified.

Referral processing applies per claim: document extraction, claim setup and secure handling. All we need is the Certificate of Capacity.

Our pharmacists have access to Australia's Real Time Prescription Monitoring system, providing instant visibility of a claimant's complete prescription history for high-risk medications including opioids, benzodiazepines, and other controlled medicines.

Benefits for referrers:
  • Identifies potential medication misuse, doctor shopping, or poly-pharmacy risks that may not be disclosed
  • Reveals the full picture of controlled substance prescriptions across all prescribers and pharmacies nationally
  • Supports evidence-based risk assessment and liability management
  • Enables early intervention before medication-related complications impact return-to-work outcomes

RTPM access is restricted to authorised prescribers and pharmacists under state and territory legislation.

Reasons to Refer

  • Early claim baseline before treatment approvals stack up
  • Suspected doctor shopping or multiple prescriber involvement
  • Unexplained sedation, drowsiness, or stalled return to work
  • High-risk medicines suspected but not disclosed
  • Claimant medication history doesn't match the clinical picture
  • Before approving Schedule 8 medicines or medicinal cannabis
  • Red flags on a Certificate of Capacity or treating GP report
  • Pre-IME preparation to inform the examiner's questions
  • Unrelated prescribing that may be affecting recovery
  • Support for treatment funding or decline decisions
  • Confirmation that high-risk prescribing is being actively managed
  • Polypharmacy concerns where prescribing history is unclear

Refer in minutes, one claim or many

  • Enter your details once and upload the Certificates of Capacity, one or one hundred. Prefer email? Simply send the COCs through instead.
  • IMM extracts the claim details from each certificate. No data entry for you.
  • Each report is returned to the case manager separately, ready for the file.

Where to from here?

  • The report classifies the risks identified, giving you a clear basis for the next step on the claim.
  • Where risks warrant it, refer for a full IMM Pharmacy Review, or any IMM service. Upload the report with your documents: the groundwork is already done.

How to submit

Choose Med-Info Retrieval & Risk Assessment on the referral page, upload the Certificates of Capacity, and IMM does the rest. Reports are finalised within 3 days of referral.

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Patient Counselling

Medication safety advice from an IMM pharmacist, documented for your file.

Most injured people are handed a script, not a conversation. Nobody explains the side effects, the interactions, or what to watch for. Those effects then show up as new symptoms, new investigations and new conditions on the claim.

IMM Patient Counselling closes that gap. Our pharmacist contacts the injured person, confirms their current medications, and explains the adverse effects and risks they need to know about.

When to refer

  • Every claim at 4 weeks post injury
  • Following a hospital admission or discharge
  • When a medication is changed or added
  • When someone has been on medication for longer than 3 months

What's included

  • A 15-minute discussion with an IMM pharmacist
  • Current medications confirmed
  • Adverse effects and risks explained in plain language
  • A one-page letter confirming medications and that counselling took place, for your records

Why it matters

The injured person gets the advice they should have received at the start. You get certainty on the medications linked to the claim, and a documented record that risk was addressed before it became a secondary condition.

Easy to refer

All we need is a name, date of birth and address, or a certificate of capacity.

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Legacy Services

Previously available services maintained for existing clients

Primary Assessment and Liability Reports

Legacy Services

Comprehensive medication review with expert pharmacist recommendations. Evaluates all medications for appropriateness, safety, and effectiveness with actionable guidance for optimization and cost control. Suited to all claimants, including complex cases.

This service has been replaced by the Pharmacy Review and Medication Management services giving new and existing clients the option depending on their needs. Primary Assessments are only available to existing customers.

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Why Choose Independent Med Management?

Pharmacist-led expertise tailored to the Australian personal injury insurance sector.

Expert Pharmacists

Registered pharmacists with deep expertise in medication risk and recovery.

Insurance Focused

Tailored to Workers' Comp, CTP, and personal injury claim environments.

Proven Outcomes

81% prescriber implementation rate and measurable recovery improvements.

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Get Our 2026 Service Updates

Download our comprehensive service information pack, including updated service descriptions, decision-making guidance, and transparent pricing details.

Service Descriptions

Complete overview of all our pharmacy-led services

Decision Guidance

Help choosing the right service for your needs

Pricing Information

Transparent pricing for all our services

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Ask a Pharmacist!

Need expert advice? Contact us using the information above for an obligation-free discussion with one of our pharmacists. We're here to provide the insights you need. If you prefer face-to-face, book a call!